Privacy Policy and Terms & Conditions
PRIVACY POLICY
Effective Date: August 2025
Last Updated: August 27, 2025
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Introduction
The Bearded Barber (“we,” “our,” or “us”) operates thebeardedbarber.com.au (the “Website”) and provides barbering and grooming services. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information.
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Information We Collect
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Personal Information
We may collect the following types of personal information:
- Name and contact details (phone number, email address, postal address)
- Appointment booking information and preferences
- Payment information and transaction records
- Service history and preferences
- Communication records with our staff
- Website usage data and analytics
- Marketing preferences and consent records
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How We Collect Information
We collect personal information through:
- Online appointment booking systems
- Phone and in-person communications
- Payment processing systems
- Website cookies and analytics tools
- Social media interactions
- Customer feedback and surveys
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How We Use Your Information
We use your personal information to:
- Provide barbering and grooming services
- Process appointments and payments
- Communicate about your appointments and services
- Improve our services and customer experience
- Send promotional materials (with your consent)
- Comply with legal and regulatory requirements
- Maintain business records and accounts
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Information Sharing and Disclosure
We may share your personal information with:
- Service providers (payment processors, booking systems, IT support)
- Professional advisors (accountants, lawyers)
- Government agencies when required by law
- Business partners for promotional purposes (with your consent)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
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Data Security
We implement appropriate security measures to protect your personal information against:
- Unauthorised access, use, or disclosure
- Loss, damage, or destruction
- Misuse or interference
Security measures include secure servers, encryption, access controls, and staff training.
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Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Meet legal and regulatory requirements
- Resolve disputes or enforce agreements
Generally, we retain customer records for 7 years after your last service for tax and business purposes.
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Your Rights
Under Australian privacy law, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of information (subject to legal requirements)
- Make a complaint about our privacy practices
- Withdraw consent for marketing communications
To exercise these rights, contact us using the details below.
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Cookies and Website Analytics
Our website uses cookies and similar technologies to:
- Remember your preferences
- Analyse website traffic and usage
- Improve website functionality
- Provide personalised content
You can control cookies through your browser settings.
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Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.
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Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. Continued use of our services constitutes acceptance of the revised policy.
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Contact Information
For privacy-related inquiries or complaints:
The Bearded Barber
Email: contact@beardedbarber.com.au
Phone: (02) 9525 7471
Address: 4-6 Wandella Road, Miranda 2228 NSWIf you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
TERMS AND CONDITIONS
Effective Date: August 2025
Last Updated: August 27, 2025
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Acceptance of Terms
By using our website or services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
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Services
The Bearded Barber provides professional barbering and grooming services including but not limited to:
- Haircuts and styling
- Beard trimming and shaping
- Shaving services
- Hair and beard treatments
- Grooming consultations
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Appointments and Bookings
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Booking Requirements
- Appointments must be booked in advance
- Valid contact information must be provided
- Special requirements should be communicated at booking
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Confirmation
- All appointments are subject to confirmation
- We reserve the right to decline bookings at our discretion
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Changes and Cancellations
- Changes to appointments require at least 24 hours notice
- Cancellations must be made at least 4 hours in advance
- Late cancellations may incur a fee
- No-shows may be charged the full service fee
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Pricing and Payment
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Pricing
- Current prices are displayed on our website and in-store
- Prices are subject to change without notice
- Additional services may incur extra charges
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Payment Terms
- Payment is due at the time of service
- We accept cash, card, and electronic payments
- Card payments may incur merchant fees
- No refunds for completed services unless due to our error
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Age Requirements
- Customers under 16 must be accompanied by a parent or guardian
- Parent/guardian consent is required for minors
- Age restrictions may apply to certain services
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Health and Safety
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Customer Responsibilities
- Disclose any allergies or skin conditions
- Inform us of any medications that may affect services
- Follow all health and safety instructions
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Our Responsibilities
- Maintain clean and sanitised equipment
- Follow health and safety regulations
- Provide safe service environment
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Limitation of Liability
To the extent permitted by law:
- We are not liable for allergic reactions or adverse effects unless due to negligence
- Our liability is limited to the cost of the service provided
- We are not liable for indirect or consequential damages
- Nothing in these terms excludes liability that cannot be excluded under Australian Consumer Law
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Australian Consumer Law
Our services come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for major failures and compensation for other reasonably foreseeable loss or damage.
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Intellectual Property
- All website content is protected by copyright
- Business name, logos, and trademarks are our property
- You may not reproduce our content without permission
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Website Use
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Acceptable Use
- Use the website for lawful purposes only
- Do not interfere with website operation
- Do not attempt unauthorised access
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Prohibited Activities
- Posting offensive or inappropriate content
- Spamming or sending unsolicited communications
- Violating intellectual property rights
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Gift Vouchers
- Gift vouchers are valid for 12 months from purchase
- Cannot be exchanged for cash
- Lost vouchers cannot be replaced
- Terms and conditions apply
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Privacy
Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal information.
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Dispute Resolution
- We aim to resolve complaints promptly and fairly
- Contact us first to discuss any issues
- Unresolved disputes may be referred to appropriate consumer protection agencies
- These terms are governed by Australian law
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Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
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Entire Agreement
These terms, together with our Privacy Policy, constitute the entire agreement between you and The Bearded Barber.
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Contact Information
For questions about these Terms and Conditions:
The Bearded Barber
Email: contact@beardedbarber.com.au
Phone: (02) 9525 7471
Address: 4-6 Wandella Road, Miranda 2228 NSW
Website: thebeardedbarber.com.au